Terms and conditions

General conditions of sale

Our general conditions of sale are divided into the following sections:


The The following provisions establish the general conditions of distance selling on the Italian territory of the products offered, through the website www.sheabbigliamento.com, by the company Izzo Giovanna di Izzo Giovanna, Via Lepanto, 102 - 80045 Pompei (NA), VAT number 08331711211 (hereinafter Izzo Giovanna). Izzo Giovanna retains full ownership of the products until delivery and collection of the full price, expenses and taxes included. The sales process through the website www.sheabbigliamento.com was carried out in full compliance with legislation on distance selling and in particular articles 50 and following of the Italian Consumer Code Legislative Decree n. 206 of 6 September 2005. The use of the distance selling process described in these general conditions of sale is reserved for consumers (hereinafter "the Customer" or "Customers" or "Consumers") who act on their behalf and resident in Italy. The execution of the purchase order through the website www.sheabbigliamento.com implies total and absolute prior knowledge of these general conditions of sale and their full acceptance. These general conditions of sale are to be considered applicable and in force as long as they are accessible from the website www.sheabbigliamento.com. The products are offered for sale in Italy. Only available products can be ordered with the exception of promotional offers with a certain duration. In this case, the Consumer must pay attention to the time limits of validity of the offer. In the event of a dispute arising from this contractual relationship, the parties undertake to seek, before any judicial action, a solution dictated by common sense. In compliance with articles 52 and 53 of the consumer code, Izzo Giovanna provides Consumers with information relating to the products and makes Consumers aware of the set of main characteristics of the goods offered (sizes, colors, composition, description, etc.) and the price, including taxes and duties. Furthermore, the characteristics will be visible in a photograph illustrating the offer. The Consumer acknowledges that the photograph of the product on the site has an indicative value. There may be changes due to the treatment of the photograph. All information is given on the website www.sheabbigliamento.com in compliance with article 52 of the consumer code. Prices are indicated in Euros. The VAT imposed is the Italian VAT. A contribution to the transport costs can be invoiced (See the "Shipping" section). Izzo Giovanna reserves the right to modify these general conditions of sale at any time.

Acceptance of the offer

The acceptance and confirmation of the order are made by entering data in four successive phases:

1 Adding the selected products to the cart

2 Indication of personal details and choice of the type of delivery

3 Selection of the payment method

4 In case of payment by credit card, the final acceptance by the Customer is made by entering his bank details (n ° credit card and expiration date). In case of payment by bank transfer, the final acceptance by the Customer takes place upon receipt of the transfer to the account specified at the time of confirmation. In case of payment via Paypal, the final acceptance by the Customer is made by entering the required data on the Paypal site.

To change the order, just click on the "Your cart "at the top right of the screen. The change is only possible up to before the "payment".

Products and prices

1 Rates

The selling price of products online on the website www .sheabbigliamento.com, indicated in euros, is the one in force at the time the order was registered by the Customer. The price does not include shipping costs, billed separately from the price of the products purchased and according to the amount of the order. The shipping costs will be indicated before the order is registered by the Customer. The prices include the VAT rate applicable on the day of the order and any type of change in this rate will be automatically applied to the price of the products sold by Izzo Giovanna on its website.
The selling prices of the products can be changed by Izzo Giovanna at any time. This change will be reported to the Customer before the order.

2. Product characteristics

Before placing the order, the Customer can search for information on the website www.sheabbiglaimento.com, on the essential characteristics of the product (s) he wishes to purchase. The Customer selects one or more products from the different categories proposed on the website www.sheabbigliamento.com. Izzo Giovanna, through the site www.sheabbigliamento.com gives the customer the opportunity to know all the essential characteristics of the products (sizes, colors, composition, description, price). These features are also visible thanks to the photograph illustrating the product. Product photos are not part of the contractual field. The Customer acknowledges that the photograph representing the product that appears on the website has only an indicative value. Alterations may indeed appear due to the treatment of the photo itself. In the event that a supplier modifies a product, the graphic representation of the same cannot engage the seller's responsibility nor affect the validity of the sale. Izzo Giovanna reserves the right to modify the assortment of products according to the obligations associated with its suppliers.

3. Specific conditions of offers on sheabbigliamento.com

In the specific context of certain operations, "lot offers" or "vouchers", the discount will be divided proportionally on the value of each item.


Each order presupposes adherence without restrictions or reservations to these general conditions of sale. Any order made through online payment will be taken into consideration only after PAYPAL has accepted the payment or the amounts have been credited to Izzo Giovanna's current account. From the moment in which the Customer has registered the order by clicking on the "Confirm" button, he consciously and without reservation accepts these general conditions of sale, the price, volumes and quantity of the products offered for sale and ordered. The customer can cancel the order through his legal right of withdrawal. The Customer's order must be confirmed by Izzo Giovanna through an e-mail. The sale will be considered final only after She di Izzo Giovanna has sent this order confirmation to the Customer and the full price of the same has been collected. Izzo Giovanna recommends the Customer to keep the information contained in the order confirmation sent by Izzo Giovanna on a paper or electronic document. Izzo Giovanna sells the products featured on its website only at retail and to final consumers. Any order manifestly not corresponding to a retail sale and, more generally, any fraudulent or alleged order, will be considered by Izzo Giovanna as null.

Confirmation and archiving of the order

< p> The order number will be communicated to the Customer following the acceptance of the transaction by the bank.The order confirmation, once accepted, will be sent to the Customer via email as soon as possible, in accordance with Article 53 of the Consumer Code This email will contain a reminder of the items ordered, the amount paid or to be paid, the shipping costs and the order number. The invoice that will accompany the goods will indicate the right of withdrawal, the times and methods for returning the goods, the reference to which to submit any complaints. In the event that, regardless of our will, an unavailable item has been ordered, a notification of unavailability will be sent to the customer via e-mail and, in the case of payment by credit card, the refund of the amount of the missing item. will happen within 10 days. Orders are stored on our server for a period of 10 years starting from the last order. At any time, the Customer can access the details of the orders by sending an email: click here .


The payment must be made when placing the order on line by the Customer or within 3 working days in case of bank transfer. At no time, the sums paid cannot be considered as installments or advances. All orders are payable in euros. To pay for the order, the customer has three payment methods: Paypal, credit card and bank transfer (see details below).


If you have a Paypal account you can pay your order directly online. After choosing the payment method you will be redirected to the paypal.com website. PAYPAL is the tool that allows you to pay for an order without entering your financial data on the website www.sheabbigliamento.com. These data are in fact managed and stored in your Paypal account. By selecting this payment method, following the order confirmation, the PayPal login page will open, from where you can access your account or enter your data and complete the payment. If you do not yet have a PayPal account, you can create it directly before completing the order.


The payment by the Customer can be made by credit card, a simple and safe means for online purchases through the circuit provided by PAYPAL. We guarantee our customers maximum security thanks to the most widely used encryption solution on the market. In fact, by clicking on the bank card held, the customer will be able to indicate the data of his credit card, which will be managed and stored only by the PayPal site.


The bank transfer allows you to pay your order within 3 working days from the date of the order: when placing your order, choose "payment by bank transfer" and you will receive indicate, after acceptance of the order, the bank details and the information to be included in the reason for payment. ATTENTION: The shipment of an order paid by bank transfer takes place only after having received the payment on the current account of IzzoGiovanna, therefore approximately 2-3 working days from the date of payment.


The invoices are sent to the Customers together with the packages. Failure to comply with the procedures set out below implies the non-acceptance of complaints by the Customer. IzzoGiovanna only offers home delivery Home delivery is made by the GLS company. The Customer has the possibility to choose delivery to another address. It is sufficient to indicate the new address when placing the order. In Italy the goods are delivered in 3-4 working days *. The delivery times described are valid for orders placed from Monday to Friday before 5 pm. * To facilitate delivery, we suggest you indicate an address where someone is always present on weekdays.The Courier will send the Customer an email to take charge of the package to communicate the delivery date. The email will be sent to the address specified in the order confirmation phase. In the event that there is no one at the time of the first delivery, the courier will leave a notice of passage. This sheet indicates when the courier has passed and specifies that it will try to pass again in the next 48 hours. If there is still no one at home the second time, the Customer will be contacted by the Courier to arrange a delivery time. In any case, the customer can contact the courier by replying to the email sent to communicate the delivery date. IzzoGiovanna does not have the ability to manage or intervene on the information and delivery methods of the package once it has been delivered to the Courier. The Customer is therefore aware of the fact that any communication regarding non-delivery, or its modification must be made to the Courier.

Returns and refunds

I Customers not satisfied with the products received can exercise the right of withdrawal provided for in Article 64 of the Consumer Code. With IzzoGiovanna the customer has 10 calendar days from the date of shipment of the products (indicated on the invoice). Within the aforementioned term, the Customer will return the goods to IzzoGiovanna stores in Italy or by shipping to our Returns Service. To do this, it is sufficient to return the items intact, unused, with their original packaging, accompanied by the return voucher duly and fully completed, according to the Remote Return to the Returns Service; to obtain a refund it is necessary to communicate the details of the order and the reason for the return by email at info@sheabbigliamento.com. You will then be contacted by our customer service within 2 working days to agree on the shipping methods. Reimbursement upon receipt of the returned items and returned to our Customer Service according to the agreed methods. In case of payment via Paypal, the refund is made by crediting your Paypal account. In case of payment by credit card, the refund is made by crediting the account from which the payment of the order was made. Shipping costs are not refunded. In case of cash on delivery, the customer can provide us with the data for the credit. The reimbursement takes place within a month or more from the date of receipt by IzzoGiovanna of the returned products. The return must be made to the following address:

"Izzo Giovanna" Via Lepanto, 10280045 Pompei (NA)

IzzoGiovanna only reimburses the value of the returned goods. The costs of returning the products are charged to the customer. IzzoGiovanna reserves the right to only accept returns that comply with all the following conditions:

The details of the order and of the items to be made must be present in the return request email. own area of ​​the sheabbigliamento.com website. Each garment must be returned including all original labels, packaging and accessories (case, hangers, clothes covers, etc.) received with the order.The returned goods must not show signs of use or be altered in any way (worn, washed , ironed, etc ...). The goods must be returned in the same condition in which they were shipped and packaged in an appropriate manner. The boxes of the brand for footwear and accessories are to be considered an integral part of the article itself. The latter must be unaltered and not used as external shipping boxes.Returns must be sent in the original IzzoGiovanna box or in another suitable, safe and properly closed box.The returned products must be sent to IzzoGiovanna in a single shipment, which reserves the right not to accept items from the same order, returned at different times

The return of the items must be received at the IzzoGiovanna headquarters within 10 days of the return request via email. The goods must be returned from the same country in which the order was shipped.She di Izzo Giovanna reserves the right not to accept the returned goods if the return does not comply with the terms and conditions set out in the return policy. In this case, this will be communicated via email and it will be possible to choose whether to have the purchased products returned at their own expense or, if not, IzzoGiovanna will process the items without refunding the relative cost.


The Customer has the right to notify the company of his renunciation of the purchase, without penalty and without having to indicate the reason, within 14 calendar days from the day after delivery of the package. In case of payment via Paypal, the refund is made by crediting your Paypal account. In case of payment by credit card, the refund is made by crediting the account from which the payment of the order was made. Shipping costs are not refunded. In case of payment by bank transfer, the refund is made by bank transfer to the same current account from which the transfer was received. The refund is made within one month from the date of receipt by IzzoGiovanna of the returned products. The costs of returning the products are charged to the Customer.

Warranty - Conformity

In case of non-conformity or apparent problem of the product sent, the Customer you can make a complaint via e-mail. The returned item must then be sent to the following address:

"IzzoGiovanna" Via Lepanto, 10280045 Pompei (NA) Property

IzzoGiovanna retains full ownership of the products until delivery and 'collection of the full price, expenses and taxes included.

Privacy - Treatment related to sales activities

The data collected by IzzoGiovanna on the website www.sheabbigliamento. com are intended for your sole use. The customer can give his consent or oppose the use of the data collected. In accordance with the law, the customer has the right to access, rectify and delete all information concerning him. This right can be exercised by sending an email to info@sheabbigliamento.com. Through IzzoGiovanna, the Customer, who has expressly given his consent, can receive commercial proposals from other organizations or companies or be informed of IzzoGiovanna offers. If the customer no longer wishes to receive these proposals, he can expressly ask IzzoGiovanna by email at info@sheabbigliamento.com. IzzoGiovanna reserves the right to place cookies on the computer of the Visitors of its website. A cookie does not allow IzzoGiovanna to identify the Visitors of its website. In general, IzzoGiovanna records information relating to the browsing of the Visitors' computer on the website www.sheabbigliamento.com (the pages consulted, the date and time of the consultation, etc.). In this case, we are talking about the information that the Visitor has provided to IzzoGiovanna. In this way, the visitor no longer needs, during subsequent visits, to provide IzzoGiovanna with the information necessary to use the site www.sheabbigliamento.com. The Visitor has a right to object to the registration of cookies through the configuration of his browser. Since each browser is different, the visitor must check in the "help" menu of his browser how to change his preferences regarding cookies. However, certain functions of the www.sheabbigliamento website.com may no longer be used if the Visitor refuses to install them

Nominative data

In order to ensure a remote service, IzzoGiovanna is required to register certain elements concerning the Customers, such as surname, name, address. This information is essential for the processing and delivery of orders. To find out more, please read our security and personal data policy.

Intellectual property

All elements of the website sheabbigliamento.com subject whether or not a registration of an intellectual property right (photos, product sheets, descriptions, layouts…) are the exclusive property of IzzoGiovanna and cannot be used. All designs, models, brands, texts, visual or sound, comments, works, illustrations, images, reproduced on the sheabbigliamento.com site are protected by copyright, brand rights and image rights and by any other right of applicable intellectual property. They are the total property of IzzoGiovanna or its partners. Any type of reproduction or representation, object of counterfeiting, can engage the civil and criminal liability of its author. The user who has an Internet site, a blog and who wishes to publish a link that refers directly to the home page of the site www.sheabbigliamento.com, must first request authorization from the company IzzoGiovanna. Links that refer to the site www.sheabbigliamento.com and using the techniques of "framing" or "in-line linking" are formally prohibited. In any case, each link, even if tacitly authorized, must be withdrawn at the simple request of the company IzzoGiovanna.

Dispute settlement

In the event of a dispute arising from the this contractual relationship, the parties undertake to seek, before any legal action, a solution dictated by common sense. The parties agree that all disputes relating to the sale through the Internet site as described above will be devolved to the jurisdiction of the court in which the Customer has his domicile.